Refund & Returns Policy

Refund & Returns Policy

Last updated: January 2026

This Refund & Returns Policy applies to all purchases made through Keiffaz via https://www.keiffaz.com.

By placing an order on our website, you agree to the terms outlined below.

1. Returns

You have the right to return eligible products within 14 days of receiving your order, in accordance with applicable consumer protection laws.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

Certain items may not be eligible for return due to hygiene reasons, customisation, or promotional conditions, where permitted by law.

2. How to Request a Return

To request a return, please contact us at:

Email: support@keiffaz.com

Include your order number and reason for the return. Our support team will provide return instructions.

Returns sent without prior authorisation may not be accepted.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • Shipping costs are non-refundable unless required by law.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

5. Exchanges

If you wish to exchange an item, please contact us at support@keiffaz.com. Exchanges are subject to product availability.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will resolve the issue as quickly as possible.

7. Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check your bank or payment provider

  • Contact your payment method provider

  • If the issue persists, contact us at support@keiffaz.com

8. Contact Information

For any questions regarding our Refund & Returns Policy, please contact us:

Email: support@keiffaz.com
Company Name: Keiffaz
Website: https://www.keiffaz.com