Refund Policy

Refund Policy

Last updated: January 2026

This Refund Policy applies to all purchases made on Keiffaz through https://www.keiffaz.com.

1. Refund Eligibility

Refunds are available for products returned in accordance with our Refund & Returns Policy.

To be eligible for a refund:

  • The return request must be made within 14 days of receiving the order

  • The product must be unused, unworn, and in its original condition

  • The product must be returned in its original packaging

  • Proof of purchase is required

Items that do not meet these conditions may not be eligible for a refund.

2. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed to the original payment method

  • Refund processing may take 5–10 business days, depending on your bank or payment provider

3. Shipping Costs

  • Original shipping costs are non-refundable, unless the return is due to a defective, damaged, or incorrect item

  • Return shipping costs are the responsibility of the customer, except where required by law

4. Partial Refunds

In certain situations, only partial refunds may be granted, such as:

  • Items returned used, damaged, or missing parts not due to our error

  • Items returned outside the approved return conditions

5. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank account or payment provider

  2. Contact your card issuer or payment service

  3. If the issue persists, contact us at support@keiffaz.com

6. Non-Refundable Items

Certain items may be non-refundable due to hygiene, customisation, or promotional conditions, where permitted by law. Any such exclusions will be clearly communicated at the time of purchase.

7. Contact Information

For questions regarding this Refund Policy, please contact us:

Email: support@keiffaz.com
Company Name: Keiffaz
Website: https://www.keiffaz.com